Frequently Asked Questions
Everything you need to know about your journey to timeless beauty.
Are Eternal Muse products cruelty-free?
Yes, we are committed to ethical beauty. All Eternal Muse products are 100% cruelty-free and are never tested on animals at any stage of production.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely in love with your purchase, you can return it in its original packaging for a full refund or exchange.
Do you offer international shipping?
Yes, Eternal Muse ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your skincare products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Can I track my package after it ships?
Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.