Returns & Exchanges
At Eternal Muse, we want you to be completely enamored with your beauty ritual. If a product doesn't meet your expectations, we offer a seamless 30-day return policy for unused and unopened items.
Initiate Your Request
Log into your account portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship with Ease
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing